Guide For Representatives

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Here is what is new with ACP:

Due to lack of funding from Congress, the Affordable Connectivity Program (ACP) ended, for now, on June 1, 2024, and ACP consumers can no longer receive this benefit.

Representative Registration:

Download this guide with quick steps on how to become an agent :

1. Verify eligibility

2. Enroll the subscriber

1 - Verify Eligibility

• The application must be completed with the subscriber present.

• Applicant must provide: full name, address, and date of birth.  Provide last 4 digits of the SSN if possible and qualifying program(s) participation (e.g. Medicaid).

• Applicant must initial and e-sign the application and consent forms.  

• Once the applicant is verified DO NOT CLOSE BROWSER!  You need the application ID for Step 2.

• All information provided needs to be complete and true.

Verify EligibilityEnroll Subscriber

Rep Resources :

SanoConnect ACP Rep Training Video:

Representative Registration:

A guide with quick steps on how to become an agent

SanoConnect Process Guide:

A step-by-step instruction guide on how to verify and enroll your clients

Qualifying Quick Guide:

A list of qualifying programs and income criteria for ACP eligibility

SanoConnect Brochure:

Describes the SanoConnect
service

Number Porting Form:

For transferring existing phone numbers to Sano Connect

Help for EBB representatives

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