Privacy Policy

INTRODUCTION

Sano Health LLC, Sano Connect, and/or its affiliates and subsidiaries(collectively, “Sano Health,” “company,” “we,” “us,” or “our”) are committed to respecting and protecting your privacy. This Privacy Policy (“Policy”) describes the types of information we may collect from you in connection with your use of the Sano Health mobile wireless and related services, the Sano Connect application, and/or the Sano Health websites, apps, blogs, or other digital properties(collectively, “Services”). This Policy also explains our practices for collecting, using, maintaining, protecting, and disclosing that information. It does not apply to information collected by third parties, including information you may provide directly to third parties while using our Services or by accessing a third party’s website by a link from our Services. Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. ThisPolicy is incorporated by reference into our Terms and Conditions(“T&Cs”). You understand that, by accessing or using our Services,including this website, you consent to the T&Cs and the policies and practices described below.

CHANGES TO OUR POLICY

We may update this policy from time to time, and we will provide notice of any changes, for example, by providing notice through the Services or updating the “Last Updated” date at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy whenever you use or access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the policy for updates.

CHILDREN UNDER THE AGE OF 16

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16, and no one under age 16 may provide information on our Services. If you are under 16, do not use or provide any information, register, make any purchases, or use any interactive features on our Services

COLLECTION OF YOUR INFORMATION

In connection with the operation of our Services, we may collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”) in a variety of ways. This information may include the following categories of personal information:

Personally Identified Information

Personally Identified Information (“PII”) is information that identifies
you directly or can be used to identify you, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests that you voluntarily give to us, when you choose to participate in various activities related to the Services including, for example, data from giveaways, surveys, and purchases. You are under no obligation to provide us with Personally Identified Information of any kind, however your refusal to do so may prevent you from using the Services.

Device Identified Information

Device Identified Information (“DII”) is information that our servers automatically collect when you access or use the Services, such as your IP address, browser type, operating system, and device type and configuration. This may include the device model and manufacturer, device configuration, the device identifier assigned by the manufacturer, mobile advertising identifiers, language and font preferences, and information about the location of your device.

Usage Data

Usage Data is information about how you use the Services (for example, the applications you use and view, the pages you access, and data and time stamps) that is linked to either PII or DII.

We collect this information:

• Directly from you when you provide it to us. For example, you may complete a form or purchase a product or service. This is called “active collection.”
• Automatically as you navigate using our Services, including by using any device we provide to you. Information collected automatically may include usage details, IP addresses, and information collected through a device manager; by virtue of using our mobile connectivity; or using cookies, web beacons,and other tracking technologies. This is called “passive.
• From third parties, for example, our business partners.

More About Active Collection

Here are some more specific examples of categories of personal information we gather through active collection.

• Directly from you when you provide it to us. For example, you may complete a form or purchase a product or service. This is called “active collection.”
• Automatically as you navigate using our Services, including by using any device we provide to you. Information collected automatically may include usage details, IP addresses, and information collected through a device manager; by virtue of using our mobile connectivity; or using cookies, web beacons,and other tracking technologies. This is called “passive.
• From third parties, for example, our business partners.

COLLECTION OF YOUR INFORMATION

In connection with the operation of our Services, we may collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”) in a variety of ways. This information may include the following categories of personal information:

• Account Information: Name, email, password, address, phone number, and subscription status.
• Transaction Information: Information about the Services you purchase; shipping and delivery information; and information related to returns, refunds, and cancellations. When we collect, process, or store the payment information you provide when purchasing our Services, we will not use that information to initiate any other payments or charge you for any other fees
  without your separate and explicit consent.
• Other Information You Choose to Provide, such as when you communicate with us using social media; participate in a survey, contest, or promotion on the Services; or when you request technical or customer support.

More About Passive Collection

The company and our third-party service providers may automatically collect information about you when you use our Services, using methods such as a device manager that may be
installed on the device provided to you by us, data provided to us while using our mobile services, cookies, and other tracking technologies. Information automatically collected includes Internet protocol (IP) addresses; browser type; Internet service provider (ISP); referring/exit page; the websites, applications, and files viewed using our Services (e.g., HTML pages, graphics, etc.); operating system;
date/time stamp; and/or clickstream data.
In addition, when you use some of our Services, network information is transmitted back to us such as usage information. This information is transmitted back to us, so we can, among other things, determine how users are interacting with our Services, to assist us with improving our Services, and to correct any problems that may
occur.
Sano Health and the vendors we work with – including web analytics vendors and companies that help us market our services – use various tracking technologies, including cookies and web beacons, to collect information about you when you interact with our Services, including information about your browsing and purchasing behavior. Cookies are small data files stored on your hard drive or in device
memory that help us improve the Services and your experience, see which areas and features of the Services are popular, and count visits. Web beacons are electronic images that may be used on the Services or in emails and help deliver cookies, count visits and understand usage and campaign effectiveness. Vendors we work with may combine the personal information they collect when you use our Services with information that they collect from other sources.When you use our Services or visit our websites using a device connected to a mobile network, we collect information about the mobile device you use to access or use the Services, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of mobile applications. We may also collect information about the location of your device and access and collect information from certain native applications on your device to facilitate your use of certain features of the Services. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website. You can learn more about your choices related to targeted advertising at www.aboutads.info.

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We may use or disclose this information for a variety of purposes. Specifically, we may use or disclose information collected about you to:

• Provide and enhance the Services.
• Notify you of updates to the Services.
• Fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our Services, we will use that personal information to respond to your inquiry. We may also save your information to facilitate new product orders or process returns.
• Verify your eligibility for our federally funded Services.
• Create, maintain, and secure your account with us and contact you regarding your account or order.
• Administer sweepstakes, promotions, and surveys.
• Prevent fraudulent transactions, monitor against theft, protect against criminal activity, assist law enforcement, and respond to subpoenas.
• Compile aggregated, anonymous statistical data and analysis for use internally or with third parties.
• Deliver targeted advertising, coupons, newsletters, and other information regarding promotions to you, including new products, services, or recommendations.
• Fulfill and manage purchases, orders, payments, refunds, and other transactions.
• Monitor and analyze usage and trends to improve your experience with the Services.
• Request feedback and contact you about your use of the Services, resolve disputes, and troubleshoot problems.
• Conduct and facilitate third-party research.
• Perform other business or compliance activities as needed.

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain
situations. Your information may be disclosed to the following categories of recipients for the purposes described below:

By Law or to Protect Rights

If we believe the release of information about you is necessary to
respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Verify Eligibility

If you request our federally funded Services, we may submit the required information to an appropriate verification database as required by the regulations of the Federal Communications Commission (FCC).

Use Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, fraud and intrusion detection, and marketing assistance.

Send Marketing Communications

We may share your information with third parties for marketing purposes, as and to the extent permitted by applicable law.

Provide Information to Affiliates, Business Partners, or Other Third Parties

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us. We may share your information with our business partners to offer you certain products, services or promotions or to improve the quality of your experience using the Services or to provide ancillary services. Business partners may include organizations such as charities or health plan providers who referred you to Sano Health or helped you sign up for the Services. Finally, we may share your information with other third parties, such as advertisers and investors, for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as and to the extent permitted by applicable law.

SECURITY OF YOUR PERSONAL INFORMATION

We are committed to protecting the personal information you share with us. To help us protect your information, we recommend you take every precaution when you are on the internet. For example, change your passwords often, use a combination of upper and lower-case letters, numbers, and symbols when creating passwords, and make sure you use a secure browser.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee its security of your personal
information. Any transmission of personal information is at your own risk.

CONTACT US

If you have any questions or comments about this notice and the ways in which we collect and use your information described here, please do not hesitate to contact us at:

Phone: 866-970-7299
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Website: www.sanoconnect.com Email: acp@sanoconnect.com
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Postal Address: Sano Health LLC, 811 Boyd Avenue, Suite 205, Pittsburgh, PA 15238